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Thursday, October 6, 2016

0 to 300 K in 3 years (our online store)

EBay, I suppose most of you have heard the name,  most of you have purchased and or sold something through eBay with great, average  or perhaps dissapointing results. If you feel ebay is not for you because you feel or have heard that it has a reputation for cheap poor quality products I urge you to think again and take another carefull look.
So why do we use eBay ? There are three hundred thousand reasons why we use eBay, the most important reason is "global reach"  and more importatly for us Australia wide reach. I am not writting to tell you what to sell, I am writting to tell you HOW we at Mobile HoseFixers & Hydraulics Gold Coast sell specifically through our eBay store and by using the rules below you most probably could do it as well.

Just in case you are still wondering  "What is ebay?"
Wikipedia the online encyclopedia says
"eBay Inc. is an American multinational corporation and e-commerce company, providing consumer-to-consumer and business-to-consumer sales services via the Internet".

First a little history.
My wife and I were using eBay even before we purchased our own businesses some 10 years ago. We used to get up early on Saturday and Sunday mornings and drive to all the "promising" garage sales advertised in the local newspaper.  I still remember my two most profitable garage sale purchases.
1. A large Kleenmaid clothes dryer that I purchased for $80, I spent 4 hours cleaning it up inside and out and replacing a small ball bearing supporting the drum and then listed it on ebay...it sold for $320 one week later.
2. A mint condition hard cover book on Thomas the Tank Engine (the complete collection of stories) which I still kind of regret selling , I did triple my money but I could of made a lot more now if I had held on to it.

  My wife even had a small part time eBay business mainly buying small antiques from ebay in the United States then reselling them here in Australia,  she made enough to pay for the family groceries every week.
Anyway with the purchase of our own businesses eBay was forgotten up until about 5 years ago when I thought "I wonder if I can sell some of the products that I sell over the counter and out of the service trucks on ebay?" but that's all I did, .... think about it, and then I didn't do anything about it for another 2 years.

In 2013 I listed my first small  $8 item related to my current business on ebay and within about a week it sold , motivated by the sale I listed some similar items and within 2 weeks most of those had also sold.
Initially the items I listed and sold were not items I sold a lot of through the business but  products I thought might be useful to people who would be interested in doing the job themselves,  people who were possibly skilled, interested and motivated enough to want to do the work themselves but who may have had difficulty sourcing or selecting the correct parts.  And that's how it started, the ebay DIY (Do It Yourself) hydraulics theme.

I did my homework and in most cases followed eBay's online tutorials and or advice they sent me via email as we grew,  Over the past couple of years we have generated and list of rules and proceedures for listing, displaying, describing and photographing the products we sell. Below are some of the rules that in my opinion are the basics but also the most important ones.

1. Photographs
Multiple, clear, well illuminated, high resolution (1 megabite) digital photographs with plain uncluttered backgrounds.
High resolution because eBay has a zoom function on pictures which lets prospective buyers really see the detail of the product they are interested in purchasing. Pictures of your product from different angles also allows the buyer to better visualise how your item is put together and how it will look or fit into or onto their machine.
Some of our product photos have been viewed so may times through eBay and its promotion of our product that they even show up on google images.

2. Lots of Written Detail
A very detailed, well written and layed out description of the product, its uses and fuction.
Describe what your product does,
how and where it is used and by whom.
Where it is made, if it is made in Turkey,  China, Germany, Italy or the USA, say so, you should have confidence in your products,
all our products new and or remanufactured are tried and tested and come with a 30 day money back guarantee and so should the products you list.
What materials is the product made from?
It's size and weight?
Its design limitations such as pressure, flow and temperature.
The details you write to describe and explain your product and or show through photos will not only indicate that you know your product well (which you should) but the buyer will also percieve that you are an expert on this item.
Remember the more details you put the less questions you will have and more informed and confident your buyer will be.

3. Answer all Questions
Included a contact phone number and or an email address in all your listings and be prepared to answer all enquiries promptly with enthusiasm, respect and politeness at any time of the day.  We have made many great repeat customers this way who now contact us direct with all their hydraulic requirements.

4. Packing and Postage
Ensure that you pack and address all your products neatly and professionally and most importatly post the item or items as quickly as possible.
Ensure that you don't profit from the postage. However do allow a reasonable amount for your time and expenses to wrap and prepare a postage label and for the run to the local post office or freight company.
Try and negotiate with freight and courier companies for bulk deals.
If you offer Australia wide postage like we do, shop around for the best freight deal. With time you will come to know which carriers are good for what areas.  Always keep looking for better freight deals.
If you experience any kind of dispatch delay or out of stock error or you have realised you just made a mistake let the customer know straight away in writing and always offer a 100% refund as a first option followed by your prefered option which is to ask the buyer to wait until you have rectified the mistake or problem. It is our experience that if you offer a 100% refund first and keep the buyer informed with regular updates generally more than 99% of buyers are happy to wait till you sort the problem out.

5. Pricing and Feedback
Pricing will vary with the type of overheads you may have.
For us pricing is a based on a standard % mark up and on tiered scale based on our purchase price. The higher the purchase price the less the margin %.
However our online business has and does generate enough funds to pay wages to two full time employees as well as cover overheads and fixed expenses and so should yours.

The Selling price of your item is not always the deciding factor on whether a buyer will purchase from you, your "feedback" score is generally far more important. 

Feedback is a score that your buyers give you based on how they felt the transaction went.
They are asked by eBay to judge the service you provided as well as your product and then give you Positive, Neutral or Negative feedback.

A 5 star grading system is also used by eBay and it asks the buyer to rate the following .
How accurate was the description of the product in the listing compared to what they actually received.
How good was the communication by the seller during the transaction.
How quickly was the item posted.
And how reasonable were the postage charges.

Ebay analyses these scores and makes them visible for everyone to see.

If you follow the rules eBay will also reward you and promote you and will also display little icons that lets all prospective buyers know what kind of seller you are.
Two years ago eBay's awarded us "Top Rated Seller"  status, which recognises sellers who have a proven track record of excellent customer service and sales.
Last year we were awarded "Power Seller" status.  Power Sellers are among the most successful sellers on eBay in product sales and customer satisfaction.
What are the requirements? To qualify for the PowerSeller program, sellers need to consistently sell a significant volume of items, keep their account in good standing and provide a high level of service to their buyers. Membership is free and can only be awarded if you qualify and maintain those standards.

6 Conclusion
So what are you waiting for? Everyone has at least one keen interest and or in depth knowledge on a product or process and how to use it and even who to purchase it from. Do some homework or research on eBay and find out who is currently selling where are they located and for how much are they selling it.
Or You may have a garage, basement, barn, attic, house, bedroom, display cabinet or wardrobe, full of items you purchased but never used, or replaced before its useful life was over.
My favorite saying is from Nike Sports wear "Just do it" ....... eBay it!

Saturday, April 9, 2016

Mercedes Convertible and Saab Convertible Roof Hydraulic Cylinder Repairs.

Mobile Hose Fixers and Hydraulics Gold Coast have had re manufactured many hydraulic cylinders for various models of Mercedes Benz and Saab convertible.

Unlike the Holden Astra convertibles that usually have their High Pressure Hydraulic Hoses fail, the Mercedes Benz and Saab Convertible Models have failures of the High Pressure seals inside the linear actuators (Cylinders) that lift, move, close or lock the the roof in place.

Mercedes Benz SLK 

.





Typical larger Cylinder for Solid panel convertible roofs 
We have re sealed Cylinders large and small cylinders for the Mercedes Benz and Saab Convertible Roofs.
The High pressure Hoses are not usually a problem with these models but we have re manufactured new hoses,  installed them back into the vehicle, topped up the oil tank and reset the hydraulic system. 

 Mercedes Benz will only sell you a new Cylinder,  Saab may now not have any parts available for you. But you now know who can help you solve your convertible problems, 
We estimate that we would invoice around between $200 to $350 in labour to remove and install a single cylinder plus between $80 to $150 per unit to dismantle clean and reseal it . 
2004 Saab 9 3 Convertible 









Typical Soft top Convertible roof move / fold stretch cylinder 

Convertible latch or locking pin cylinder 


Friday, April 8, 2016

Hydraulic Hose Repairs 101, The Basics, Important questions to ask before Starting D.I.Y repairs.

Have you noticed Oil or Water leaking and pooling on the ground, or worst yet high pressure Oil has sprayed every where and made a mess of your engine bay or your customer's  property !?
Has your machine lost power? or just stopped working altogether !?
Repairs to Excavator with Pulveriser
attachment on demolition site

Having completed over 25,000 High Pressure Hose Repairs, please read on to find out how we can help, assist or guide you to quickly get your high pressure hose or pipe repaired or replaced and get you Back, on the Road, Out to Sea or Moving Earth. 

There are a few ways to repair a leaking high pressure hose. 
The best and safest way is to call us at Mobile HoseFixers and Hydraulics Gold Coast on 
(07) 5571 6155
However, having a mobile technician visit you is not always possible, practical or economical. 
  
When you contact us we will ask you a few important questions based on the Acronym S.T.A.M.P.E.D and then, based on your answers, formulate the best, quickest and most economical solution for you. 
Our solutions or options may include.
  • Sending one of our Mobile Service Technicians out to do the job for you.
  •  Arrange for you bring the hose or even the entire machine to our Gold Coast service center.
  • Us packing and sending you the parts or the completed hose assembly you need along with instructions to Do It Yourself (DIY).
S.T.A.M.P.E.D stands for 

S = Size, The size or more importantly the Hose Inside Diameter. 
Generally you will need to replace the original hose with one of the same inside diameter. On long runs of pressure wash hose for example we may recommend the next larger size available to maintain original design flow and pressure drop. 
Three (3 ) Hose Samples each with a different inside diameter
From top to bottom 1/4" (6.5 mm) 1/2" 12.7 mm and 1" (25.4 mm) 
 T = Temperature, The operating temperature is important in selecting suitable materials of Construction.
Four (4) Hose samples with their Maximum Continous Working Temperature
From Top to Bottom, Synthetic Fiber Reinforced Nylon 70 C°,
Steel Reinforced Synthetic Rubber 120 C°,
Steel Reinforced High Temp Synthetic Rubber 160 C°
 Stainless Steel Reinforced (PTFE ) Teflon 260 C°. 
A = Application. How, where and how often is the hose being used. Will it be exposed to the elements, abrasive environments, aggressive chemicals. 
Sea Lift, This Machine Drives down a ramp and into the sea and positions itself under large boats, it then raises up levels out and brings the boat up onto the shore for repairs and maintenance, it may do this task multiple times a day. 
M = Media, what type of fluid is flowing through your high pressure Hose? Water, Oil, Gas, Chemicals?

P = Pressure, The normal Operating Pressure is very important in ensuring the correct hose is selected for strength and durability. Generally we work with an industry recommended Burst to Working Pressure safety factor of 4 to 1.
4 Hose Samples with different materials of construction & Working Pressure Ratings.
From Left to Right ,Synthetic Fiber reinforced SAE 100R6 ,34 BAR (500 PSI)
1 layer braided steel wire SAE 100R1, 136 BAR (2000 PSI)
2 layers braided steel wire SAE 100R2, 275 BAR (4040 PSI)
4 layers spiral wound steel wire SAE 100R15 400 BAR (6000 PSI)

E = Ends, what connections are on each end of the hose. This is Very Important and can vary a lot depending intended application, working environment, how it is positioned and even on the machine's manufacturer or country of origin.  
Six 1/4" Hose Fittings from Left to Right
14 mm Metric Male, 9/16" JIC Male, 1/4" BSPT Male,1/4" BSPP Female Straight,
1/4" BSPP Female 45° Elbow, 1/4" BSPP Female 90° Elbow.      
D = Delivery, How are we going to get your hose leak sorted, and what tests and or special safety procedures will we/you carry out before, during and after final installation and commissioning ?
  •  Do we come to you?
  •  Do you take the hose off and bring to us? or 
  • Will you or can you bring the whole machine to us? or 
  • Will we pack and send the parts to you ready to assemble and install?   



Monday, December 21, 2015

2015 end of year Holiday Giveaway Mini Bar Toolbox Fridge.

MHF New Logo jpg.jpg AusT Made black and white small .jpg
Win a Toolbox Mini Bar Fridge FULL with Your choice of BEER* or Energy Drink. Two (2) available to Win.

Winners of the 2015 end of year fridges are Diesel Leaders Gold Coast
and 
Gold Coast Barges.
tool box fridge.jpg
Looks like a Toolbox on wheels and the first 2 drawers are actually for tools … But the bottom 4 dra
wers are actually the door for the Fridge - 50 LITRES CAPACITY.
Unit fits 38 cans and has 2 x shelves for many storage options.
  • 50 litre, trendy modern design with 2 real drawers and fridge.
  • Pimped with our MHF Logo on the exterior, aluminium interior.
  • 2 x pull out drawers on ball bearing runners.
  • Manual temperature controller.
  • 4 x sturdy castors (2 x lockable).
  • Sturdy chromed shelves holds plenty of your favourite frothy's.
  • Compressor driven with R134A refrigerant.
  • Dimensions: W: 435mm x D: 520mm x H: 725mm.
  • Internal Dimensions: W: 380mm x D: 380mm x H: 410mm.
  • Shelving positions fully adjustable.
  • Weight: 35kg.
  • Fits 38 x cans or stubbies (VB height).
  • Commercial MEPS Australian Approved.
  • Warranty: 12 Months Parts and Labour.


For every Job or Legitimate* referral you give us, you get One chance to Win. Call Now 0n
07 5571 6155 or E-mail or text your order / referral to sales@mhfgc.com.au or 0431 022 452.
Dates from Friday 27 November 2015 to Sun 20 December 2015 to Drawn on Monday 21 December 2015. * Conditions Apply
For more info please visit, http://www.mhfgc.com.au/index.php/news

Wednesday, October 21, 2015

Prototype Custom Built Harvester attachment built and tested in 3 weeks.

We recently had the pleasure of working with a bunch of talented guys on a Prototype Harvester for an International Client.
Because of Intellectual Property we can't say much about what the prototype harvests and how it works.
Other than the prototype uses electronically controlled Hydraulic Sectional Valve to move Hydraulic Cylinders that adjust shutes, compactors and cutter angles and Hydraulic motors to operate a series of mechanical cutters and Rotate blowers.
The great win on this project was that, what is pictured below was Fabricated, Painted, Hosed, Wired up and Tested all in 3 weeks.
It was great to work with a team of people right here on the Gold Coast with many backgrounds, specialties and skills who just dug in a got the Job done, very nice working with you Gents.






Friday, August 28, 2015

Win a Mini Bar Fridge Full of Beer or Energy Drink of your Choice


MHF New Logo jpg.jpg AusT Made black and white small .jpg

Win a Mini Bar Fridge FULL with Your choice of BEER* or Energy Drink.


GLASS DOOR MINI BAR FRIDGE - 52 LITRES
- COOL CURVED DOOR- LED DISPLAY
  • Double glazed.
  • Reversible door with lock.
  • Manual temperature control with Blue LED temperature display.
  • Dimensions: W: 435mm x D: 520mm x H: 510mm.
  • Internal Dimensions: W: 380mm x D: 380mm x H: 410mm.
  • Compressor driven with R134A refrigerant, 45g.
  • Shelf positions are 140mm, 195mm, 280mm, 335mm from floor.
  • Holds 38 x stubbies and/or cans.
  • Weight: 20kg.
  • Input Power: 80 Watt.
  • Power Consumption: 0.8Kwh/24hr.
  • Warranty: 12 months parts and labour.
  • Australian MEPS compliance approved.

For every Job or Legitimate* referral you give us, you get One chance to Win. Call Now 0n
07 5571 6155 or E-mail your order / referral to sales@mhfgc.com.au or TEXT to 0431 022 452.

Dates from Sat 29 Aug 2015 to Wed 30 Sep 2015. * Conditions Apply
For more info please visit, http://www.mhfgc.com.au/index.php/news


Sunday, August 16, 2015

Fail Of the Week Catastrophic Damage to Hydraulic Gear Pump & Power Take Off Unit.


What is a PTO? A Power take of Unit is a specially designed gearbox that bolts to an Truck's Gear Gearbox or Transmission. They are used to drive Hydraulic Gear or Piston Pumps and to Provide Fluid power to Truck Mounted Hydraulic Systems such as Compactors, Cranes, Walking Floors, Tilt trays, Tippers and Winches.
Most PTO Systems are designed to be engaged and operated whilst the truck is stationary and running at low to medium low engine speeds.
So what happens when you forget to switch off the PTO and decide to drive off to the next destination? Overspeed, Cavitation, Heat, Noise = Catastrophic Failure.

In this case the PTO was driving a pump for a tipper application the driver may have heard the additional noise and should have felt a great reluctance for the transmission to change gears.
 
The Picture below shows such a failure probably caused by a combination of over speed, cavitation and possibly heat. The PTO is on the Right and Gear Pump is on the left.
Cavitation is the rapid formation and violent collapse of vapor pockets in a flowing liquid caused by areas or regions of very low pressure (read vacuum). Cavitation can and will cause Structural and Errosive damage.
Cavitation damage can also be found in other types of liquid pumps as well as boat propellers.


Running the PTO at High Speed caused the pump to Cavitate, Over Heat and rapidly Wear and Errode and eventually caused a hardened tooth to break off one of the gears. Being a solid the broken tooth jammed the rest of the gear pump and caused the whole pump to almost instantly stop. Because the PTO was still engaged and driving the pump the input shaft of the pump then sheared off in the PTO's Output shaft.

A failure like this will also require that the whole hydraulic system including hoses, pipes, cylinders, tank and suction strainer be flushed cleaned and all hydraulic oil and filters be replaced.